If you travel & lose data connection, please check if you have enabled the data roaming setting on your handset.
For Truphone World 2014 plans that covers 66 countries, you must activate this feature when outside the Truphone Zone
For Truphone World 2017 plans that covers more than 100+ countries, activate this feature when outsiode your Home country.
Before doing this, please make sure you consider the costs involved in data usage when roaming and that you are comfortable with these.
If you are a Truphone customer on our Essential, Elite or Tru mobile broadband plan, please be aware that you will also be classed as "roaming" when in Germany, Spain or Poland.
How Do I Turn On Data Roaming?
For instructions on how to enable data roaming on your device, please click on these links:
If you have enabled Data Roaming and are unable to use internet, please see our trouble shooting article: I Have No Data Or Internet Connection