How Do I Set Up My Truphone Voicemail for the First Time
When you receive your new SIM from Truphone, you will need to set up your voicemail service.
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1. From your handset, dial the short code according to your home country. 2. You will hear a welcome message along with a request to create a PIN. 3. Follow the prompts to create a memorable 4-digit PIN using the keypad on the handset. You will need to enter this PIN when accessing the Voicemail feature overseas. 4. A notification will be heard which confirms the creation of the Voicemail PIN.
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What Are the Truphone Voicemail Features?
A. Changing the Voicemail Language
- From your handset, dial the short code according to your home country..
- You will hear a message that welcomes you to the Truphone Voicemail service together with following options: Press 1 to listen to your messages | Press 2 to record a new greeting | Press 3 to change your voicemail settings such as language or PIN number.
- Choose option 3 from the keypad. You will then be prompted with the following choices: Press 1 to change your PIN | Press 2 to change your text notification | Press 3 to change your email notification | Press 4 for language choice | Press 0 to return to main menu
- Choose option 4 from the keypad. From here, you can then select your preferred language.
- Finally, you will hear a message confirming that the Voicemail language has been changed.
B. Setting Up Voicemail to Email Notification
Pre-pay Customers - When you receive a new voicemail message, you'll be notified via SMS by default. With Truphone, you get to enable the option of setting up a notification to be sent via email as well.
- Login to your online account
- In My SIMs page, choose the MSISDN you want the Voicemail to be enabled then Change Settings
- Put a tick on both Voicemail and Voicemail to Email. Enter your email address then Save
Business Customers - Business accounts may call our Customer Service team to enable the Voicemail to Email feature.
C. How do I Change the Number of Rings on my Truphone Voicemail
To set the number of rings before a call gets diverted to Voicemail:
- Key in *61* [Your Primary number's Long VM number] **xx# from the handset's keypad
- Tap the Call button.
xx = sets your preferred call duration before voicemail in seconds that is multiple of 5
(5, 10, 15, 20, 25, 30)
Minimum time of 5 seconds and a Maximum of 30 seconds.
For example: To set the number of rings of UK primary number, dial *61*+447408888505**30#
