One seamlessly integrated solution for all your recording.
With an ever-growing number of communications channels that need to be recorded, users need to be able to integrate consistently and globally with their suppliers. Having multiple sources of data delivered in different structures from multiple suppliers simply isn’t viable anymore, so we provide a single overarching solution.
Our in-network or cloud recording solutions deliver a consistent service across any Financial Institutions’ global user estate - dramatically reducing the cost and complexity of managing multiple suppliers while also simplifying the challenge of system integration.
Traditional mobile voice and SMS recording can be prohibitively expensive while roaming and with some vendors, roaming recording is not available at all. Where other vendors do offer roaming recording, the quality of the call is also inversely proportionate to the physical distance of the user from their regulated recording infrastructure. The call quality suffers as the media is backhauled via the recorder before being connected to the recipient. A good example is a UK regulated user visiting Australia for business. When calling their colleague in Sydney with traditional vendors, the call will travel a “round trip” of 24,000 miles via the UK recorders. This creates almost unusable in-call latency.
By contrast, our patented Call Forking technology handles calls at the nearest POP with only the recorded stream routed back home. As the call itself remains local, both users can enjoy a high-quality call with no connection delays, latency or roaming costs.
A cloud recording solution is usually quicker and easier to implement than alternative methods. What’s more, it is typically the most cost-effective option as you don’t have to invest in space or equipment.
Our patented Call Forking technology handles calls at a nearby POP with only the recorded stream routed back home. As the call itself isn't diverted, both users can enjoy a high-quality call with no connection delays, latency or roaming costs at the same time ensuring compliance.
Truphone provides voice and SMS recording to over 200 Financial Institutions—including 10 of the world’s 12 largest investment banks. Its dominance in this market can be attributed to its global nature: while its nearest competitor offers this service in only two markets, Truphone provides our Truphone for Finance solution natively in nearly 30 countries worldwide.
All of Truphone’s solutions are built with the highest standards of resilience, security and reliability so you can rest assured your organisation will be in safe hands.
Including WhatsApp, WeChat and Microsoft Teams, we can enable a unified compliance interface across multiple channels.
Delivering the resilience, scale, global reach and capability to meet the rapidly evolving mobile communication demands of the Global Financial Markets.
Providing mobile connectivity via a SIM, eSIM or Application on a recorded or non-recording basis—underpinned by industry-leading customer support globally.
Further shifts by the industry towards BYOD models and consistent, global monitoring are opening up the floor for new technologies and trends.
Opting for a unique global mobile network that puts enterprise-grade service at the forefront across multiple countries will both simplify and enhance mobile capability.
Press release - Feb 1, 2022
Resource - Jun 10, 2021