Why Can't I Make A Call Whilst Overseas?

What to do if you're on a Business plan but unable to make a call whilst overseas.

858 Views 27 Feb 2019 How To

For compliance purposes, standard outbound calls have been blocked in certain countriesWhen in one of these countries, you will need to dial differently.

You will know when you are unable to make standard outbound calls when:

  • You receive an SMS from Truphone stating outgoing calls are blocked and *100* should be used
  • When making an outbound call, you receive a message from the host operator

If these happen, use the Callback Method.

How to use the Callback Method

1. On your phone, dial *100* followed by the number you wish to dial then # then press call.

Example:
United Kingdom *100*+447123456789#
Hong Kong *100*+85212345678#
United States *100*+16463583496#

2. A message will appear saying “We have successfully connected your call”
3. You will receive an incoming call, answer it and wait to be connected.
4. There will be no ringtone so the call will be silent until answered.

List of countries

In these countries, please use the Callback Method to make an outbound call.

Oceana:
American Samoa

Asia:
China
East Timor
Micronesia
Turkmenistan
Specific regions in Northern India - Jammu & Kashmir, Assam & North East Regions

Africa:
Angola
Burundi
Central African Republic & Swaziland
Comoros
Djibouti
Ethiopia
Lesotho
Libya
Namibia
Sao Tome & Principe
Sudan
Zimbabwe

Middle East:
Syria

Latin America:
Ecuador
Falkland Islands (Malvinas)

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