How Do I Set Up Voicemail?

Steps to set up your Truphone Voicemail and its features.

How Do I Set Up My Truphone Voicemail For The First Time?
When you receive your new SIM from Truphone, you will need to set up your voicemail service.

1. From your handset, dial the short code according to your home country.

2. You will hear a welcome message along with a request to create a PIN.

3. Follow the prompts to create a memorable 4-digit PIN using the keypad on the handset. You will need to enter this PIN when accessing the Voicemail feature overseas.

4. A notification will be heard which confirms the creation of the Voicemail PIN.

You will have options to manage the Voicemail greeting when someone leaves you a message, options include:

  • Press 1 to listen to your current greeting
  • Press 2 to record a personalised greeting
  • Press 3 to record your name
  • Press 4 to revert to the standard Truphone greeting


 Home Country

 Short Code







Hong Kong








 United Kingdom


 United States


Changing The Voicemail Language

1. From your handset, dial the short code according to your home country.

2. You will hear a message that welcomes you to the Truphone Voicemail service together with following options:

  • Press 1 to listen to your messages.
  • Press 2 to record a new greeting.
  • Press 3 to change your voicemail settings such as language or PIN number.

3. Choose option from the keypad. You will then be prompted with the following choices:

  • Press 1 to change your PIN.
  • Press 2 to change your text notification.
  • Press 3 to change your email notification.
  • Press 4 for language choice.
  • Press 0 to return to main menu.

4. Choose option from the keypad. From here, you can then select your preferred language.

5. Finally, you will hear a message confirming that the Voicemail language has been changed.

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