Collections Team Leader


Salary: Competitive

Location: Manila, Philippines

Posted: 16 Jan 2020

Main Purpose of the role

The Collections Team Leader is the key business partner to the Head of Financial Shared Services and has responsibility for ensuring collection processes are in place and are utilised to maximise cash flow for Truphone. The CTL is also expected to drive the cash collection process to provide efficiencies within the business and compliance with legislative elements of the collections piece.

Key Responsibilities

Credit Vetting

  • Provide a robust credit vetting service to Truphone territories that will allow maximum efficiency and sales at minimum risk to the business.

Credit Control/Collections

  • Maximise the value of cash collection on a timely basis in accordance with invoice due dates
  • Minimise risk of bad debt by taking appropriate action against slow payers and delinquent accounts

Team Management

  • Effectively manage the collector team for Truphone and based in Manila
  • Provide objectives and targets for cash collection
  • Monitor team performance to ensure targets are met
  • Coach and train the team members in all aspects of the role


Third Party Collections

  • Engage with third party collection agents to provide an efficient collection process for late payment accounts


  • Provide timely and accurate reporting of collection activity and debtor status for management and board pack use
  • Ensure collections and customer records are maintained to ensure compliance with group risk management policies
  • Maintain company debtor records in compliance with relevant country legislation and Audit requirements


  • Minimum of 2 years credit and collections experience in telecommunications call centre environment
  • Significant experience of implementing best practice collection activities
  • Proven people management experience and skills
  • Intellectual robustness, strategic skills together with a natural hands-on approach
  • Excellent verbal & written communication skills
  • Rigorous attention to detail and the basics of credit collections and risk control
  • Systems orientated profile with history of collection systems
  • Proven reporting and analytical skills

 Personal qualities

  • A personality suited for a dynamic collections support function, flexible, focused, confident, resilient and resourceful
  • Deadline driven. Understand the importance that this position plays in bringing in improvements to the bottom line through timely collection activity and risk management
  • A strong systems person with the ability to address the credit and collections needs of the organization in support of its country roll-out
  • Exceptional management skills with the ability to lead, motivate and develop a centralised global credit and collections team with clear objectives and strategies.
  • Commercially aware of the importance of customer retention while maximising cash collection
Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties