Front Office Engineer


Salary: Competitive

Location: Porto Salvo, Portugal

Posted: 11 Nov 2019

Main purspose of the role

The purpose of the role is to undertake monitoring of network elements and services from various technologies: Voice Switching Networks, Business Support Systems, Transmission backbone and IP Infrastructure.

This role will be integrated in the Service Care Signalling, Voice & Roaming team within the Technology Operations group, acting as first tier support.

The FrontOffice Engineer will aim to improve and keep high levels of service availability.

This is a technical role that requires a transversal know-how of the entire Truphone architecture. Both from GSM and BSS perspective.

Key Responsibilities

  • First level support of failures on platforms/services, following established procedures, aiming to provide a fix whenever possible;
  • Log, assess, categorise and prioritise new Problems;
  • Escalation of Problems to the appropriate support teams (internal/external);
  • Technical crisis management, war room activation and closure.
  • Track issues to ensure that the proper availability levels are achieved for all technologies and services, using network monitoring and management tools.
  • Address internal/external support requests raised via the agreed processes and interfaces.


Core Skills

  • Knowledge on mobile networks architecture and protocols (2G/3G/4G).
  • High degree of technical knowledge in networking, spanning voice, data and IT technologies with troubleshooting skills for GSM Core Elements (IN, HLR, SMSC, GGSN).
  • Working experience with the following protocols:  MAP, CAMEL, SIP, ISUP, SIGTRAN; MGCP, MEGACO, DIAMETER.
  • IP networks troubleshooting capabilities.
  • Ability to manage incidents involving complex networks, services and systems

Supporting Skills

  • Knowledge of MySQL, Mongo, PostgreSQL, Oracle or MS SQL databases.
  • VOIP and TDM technologies;
  • Wireshark troubleshooting/analyser tool;
  • Nagios/NRPE; Cacti; SIP PBX; Asterisk; Teoco;


Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties