Senior UX Designer

Marketing

Salary: Competitive

Location: Porto Salvo, Portugal

Posted: 11 Nov 2019

Main Purpose of the Role

Truphone is expanding and evolving its product portfolio in the Telco and IoT space. The journey starts with our customers to design new customer centric products.

This role will take ownership of designing end-to-end experiences for new products while identifying moments that matters for existing ones. You will work alongside other creative and motivated team members within Marketing and interface with other teams such as strategy, product and technology.

 

Key Responsibilities

  • Act as key interface between product teams and design/ development teams, translating product use cases to great online user journeys.
  • Support UX for an expanding product portfolio (Ent, TMR, Io3) and increasing number of platforms (web, portals, Apps).
  • Design user journeys across our digital touchpoints that increase conversion and satisfaction.
  • Support developer colleagues with well-designed UX, creating a more successful & efficient development environment.
  • Thinking creatively to produce new ideas and concepts and developing interactive design
  • Using innovation to redefine a design brief within time and resources constraints
  • 'Truphone Champion' of user experience, for customers (on-boarding & in-life) and prospects (acquisition journeys).
  • Define user interviews and facilitating user research to unearth customer insights.
  • Mapping journeys and finding friction points across user journeys and of the entire lifecycle from awareness to advocacy, working with all stakeholders in the wider business.
  • Ability to take complex things and make them simple.
  • Regularly presenting findings to the wider digital team and key stakeholders.
  • Measuring the results of your work with support from our data team, looking for improvements and making a tangible impact to business growth.

 

Skills and Experience Required

  • MA/BA in Digital Media/ Communication Design OR MA/BA in Graphic Design OR Human Computer Interaction degree OR Design related University degree.
  • Minimum 5 years in similar design role with proven UX experience
  • Experience with end-to-end design including research, wire framing, interaction design, visual design and collaborating with developers to deliver projects.
  • Experience designing digital products from small to large scale.
  • Self-starter who loves to collaborate with designers, engineers, data, product managers and other teams.
  • Comfortable working in Sketch, Axure, Zeplin, InVisionapp, Adobe, GA, Hotjar and any other tools you would like to bring to the function.
  • A portfolio of your work with examples of interaction, wireframes, project planning, user stories, data analysis and visual design.
  • Proficient within Information Architecture & User Journeys;
  • Excellent understanding of user-centred design principles;
  • An understanding of CSS, HTML, CMS and React Native.

Attributes

  • You start with why - using data, research and an empathy for the customer to understand the problems you're solving
  • You love to collaborate - working in cross-functional teams to take shared ownership of new product features, and with other designers to develop great digital experiences
  • You think conceptually - exploring innovative ways to solve problems
  • You craft beautiful experiences - using whiteboard, paper, design and prototyping tools to bring ideas to life
  • You understand the technical implications of design decisions - communicating closely with developers before executing ideas, and can bring a strong design perspective to our product thinking
  • You make an impact - measuring the results of your work, looking for improvements and making a tangible impact to business growth 
Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties