2nd Line IT Support Engineer

IT Support

Salary: Competitive

Location: Porto Salvo, Portugal

Posted: 04 Nov 2019

Main Purpose of the role

The purpose of the role is to provide high-quality technical IT support to internal staff including hardware, software, systems and applications

Key Responsibilities

  • Providing 2nd line support to staff globally
  • Providing 1st line support where deemed necessary
  • Management of day to day IT tasks such as software installations, fault diagnosis and correction.
  • Support to cloud Azure infrastructure IaaS, PaaS, SaaS
  • Administration tasks of key IT systems including; Active Directory, DNS, DHCP and Cloud Virtual Desktop Infrastructure used by key areas of the business
  • Monitoring internal IT servers and services globally ensuring a pro-active response is taken to any issues to ensure smooth running of the business
  • Asset management: Maintain and track inventory of equipment
  • Managing and maintaining backups for internal IT systems
  • Provide support on internal IT projects as directed by the IT Support Manager
  • Defining and maintaining IT processes ensuring they are streamlined and effective
  • Create system and end user documentation as required
  • Support office AV equipment - Projectors, Teams Room System, Crestron including IT setup for ad-hoc internal conference meetings

Skills and Experience required

  • 2-3 years of working in a front-line technical IT support environment.
  • Proven experience managing day to day work load, knowing when to prioritise and the ability to work self-sufficiently.
  • Demonstrated the ability to work in a team environment with a positive attitude towards sharing expertise and assisting others to learn.
  • Microsoft Azure experience
  • Excellent communication skills, able to confidently work at all levels within the company
  • Desktop OS including Windows 10
  • Microsoft Office 2016 including Outlook setup and troubleshooting
  • Mac OSX + Office for Mac administration & troubleshooting skills
  • Windows Server 2008 R2 and above
  • Windows Server Administration
  • Windows services: DNS, DHCP, DFS, NPS, RDS, File and Print
  • Group Policy Administration
  • Experience with VMWare ESXi, vCenter
  • Storage knowledge including SAN/NAS
  • Monitoring Technologies
  • Networking knowledge
Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties