Service Lead, Network Footprint Management


Salary: Competitive

Location: Porto Salvo, Portugal

Posted: 29 Aug 2019

Main Purpose of the Role

The Footprint Management Services team is to be integrated within the Technology group, with accountabilities on technical roaming, leading the footprint expansion with direct agreements and sponsored solutions (enablers) and delivering "footprint as a service" to product teams.

The Service Lead is pivotal to incept, ramp up and spearhead a multi-disciplinary team that establishes, manages and evolves this function with a clear vision and mission that cuts across Truphone products and services that rely on a global mobile connectivity footprint that is fit for purpose.

The person in this role is also expected to have technical leadership skills to work closely with other business/service/product teams to agree on priorities and timelines, with customer-facing/support functions to provide an excellent and timely support to the service, and with Architecture and Software Development to ensure fit-for-purpose solutions are constantly being developed and delivered.

Key Responsibilities

The FMS is defined as a team focused in expanding, delivering and managing integrated footprint (roaming connectivity) services relevant for our multiple product/service teams, in a way that optimizes quality and cost, while delivering the right technical capability for each of stacked services/products.

As a leader of this team your key responsibilities are:

  • Define the service's statement of direction
  • Define and manage the roadmap that ensures proper service continuous evolution
  • Promote relationship with different stakeholders, on both business and technology, to gather feedback, ideas and improvements areas
  • Contribute in building Truphone's architecture vision by ensuring the solutions provided follow the stablished guidelines on scalability, modularity, efficiency, security and many others
  • Manage the overall delivery plan and effectively negotiate priorities allowing continuous alignment with stablished roadmap
  • Effectively communicate roadmap status to main stakeholders
  • Drive initiatives lead by Footprint Management Services across different impacted teams
  • Guide and support team decisions on day to day solutions
  • Ensure continuous delivery of business value of the service
  • Guarantee service is managed and follows enterprise processes

Skills and Experience Required

  • Experienced with technical product roadmap management and delivery;
  • Team management (incl. skillset balance, resource/capacity planning, team build, etc.);
  • Telco roaming management background is a great plus;
  • Knowledge on enterprise processes such as risk assessment, incident management, problem management, change management and§ configuration management;
  • Possess effective planning and great prioritization and problem-solving skills;
  • Demonstrates clear leadership and excellent stakeholder engagement and management, including ability to influence, persuade and negotiate in order to reach the best outcomes and compromises;
  • Equally comfortable operating from within both the technology and business environments;
  • Team player with a relentless problem-solving attitude;
  • Detail mindful, long term thinker with an obsession for automation and self-serve;
  • Excellent oral, written and communication skills including presentation and workshop facilitation.
Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties