Relates to:

Plan expiry

What happens when my data runs out?

If you have accepted notifications for the My Truphone app, you will be sent a notification when you’ve used up 80% of your data.

You will receive a further notification when your data has fully run out. In this instance, you may need to connect to a Wi-Fi network to purchase more data if you have the data service switched off on your other (Primary) SIM.

To turn on notifications for My Truphone open:

  • Settings
  • Tap “Notifications”
  • Scroll to “My Truphone”
  • Tap “Allow notifications”

While this is not necessary for your plan to work, we highly recommend switching it on to receive information about your usage.

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