iPHONE DUAL SIM PLANS

FREQUENTLY ASKED QUESTIONS

• Where can I download the My Truphone app?

  You can download the My Truphone app from one of the following App stores when you are at home or travelling abroad.

  The app is available for download in the following countries:

  Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and USA.

• Where is LTE available?

  4G LTE access may vary depending on signal quality and coverage but it is available in:
  Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Turkey, and the United Kingdom.

• Is my iPhone compatible?

  The My Truphone app is compatible with iPhone Xs, iPhone Xs Max or iPhone XR devices running iOS 12.1 or later. Your device must also be unlocked.

  When you buy a device with a contract from a cellular carrier, it is common practice for them to lock the connectivity from any other supplier. In this case your device will be considered "locked"—at least until your contract expires. You can check with your carrier to see if there is anything you can do to unlock the eSIM in your device.

• What can I do with the My Truphone app?

  With the My Truphone app, you can buy, manage and renew your Truphone data plans. It lets you download plans straight to the eSIM in your iPhone (XS, XS Max & XR) without the need to replace your standard SIM inside your phone.

• What is Dual SIM?

  Dual SIM gives you the convenience of having two cellular connectivity providers on a single iPhone. You can have separate providers for personal and business, add an additional line when traveling internationally, or purchase a separate data plan.

  On iPhone Xs, iPhone Xs Max and iPhone XR, Dual SIM is a combination of a physical nano-SIM and an eSIM, which is a digital SIM that allows you to activate a cellular plan without having to use a physical nano-SIM. You can use the Truphone app to get the eSIM for data connectivity when you travel in 80 countries.

• Will my physical SIM still work while My Truphone eSIM is installed?

  Yes! The Dual SIM Dual Standby technology in compatible iPhone models lets you remain connected with your physical SIM and your Truphone eSIM simultaneously. You can select which of the two SIMs you use for data connectivity. See how to do this in the Apple support page.

• Do I get an additional number with a Truphone plan?

  We are launching data-only plans with our first update, so you won't need a new number. Stay tuned for our voice plans launching soon, together with additional local numbers.

• How do I use my Truphone plan effectively?

  Truphone plans are designed for use abroad when you visit any of the 80 countries in the plan. That's why we recommend to keep the app in your iPhone and purchase a plan when you travel.