Early Termination Fees

All customers will be required to pay an Activation Fee of $35 per end user. Within the first month of the Agreement, customers can cancel and return a device subsidized by Truphone (if applicable) with no early termination charge.

After the first month, a customer may terminate its Agreement for any reason. However, customer agrees to pay Truphone for all fees, charges, and other amounts incurred and owed under its Agreement along with the applicable device Early Termination Fee ("ETF") calculated on a per end user basis. If a customer brings its own device, the ETF is $35. If a customer whose device is subsidized by Truphone terminates its Agreement, the ETF the customer owes will depend on the corresponding device band schedule below:

 

Early Termination Fee Schedule

Handset Band A

  • 24 Month: ETF (Month 2) - $325
  • 12 Month: ETF (Month 2) - $325
  • Monthly Reduction after Month 2 - $20 

Handset Band B

  • 24 Month: ETF (Month 2) - $150
  • 12 Month: ETF (Month 2) - $150
  • Monthly Reduction after Month 2 - $10

Handset Band C

  • 24 Month: ETF (Month 2) - $35
  • 12 Month: ETF (Month 2) - $150
  • Monthly Reduction after Month 2 - $10

Handset Band D

  • 24 Month: ETF (Month 2) - $35
  • 12 Month: ETF (Month 2) - $35
  • Monthly Reduction after Month 2 - $0

 

Device Bands

  • iPhone 5s - A
  • iPhone 5c - A
  • Nexus 5 - B
  • BlackBerry Z10 - A
  • BlackBerry Q10 - A
  • BlackBerry Bold 9900 - C
  • BlackBerry Curve 9320 - D 
  • Samsung Galaxy S5 - A
  • Samsung Galaxy S4 - A
  • Samsung Galaxy S3 - B
  • Sony Xperia Z - A
  • Sony Xperia Z2 - A
  • HTC One - A
  • Nokia C2-01 - D
  • Nokia 925 - B 

All devices not listed here will be classified as handset band A.

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