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Global connectivity takes off in aviation industry

Global connectivity takes off in aviation industry

Ever since two inventive bicycle mechanics first took to the air in a rickety powered aircraft on a North Carolina beach in 1903, aviation has become a global business like no other. Wilbur Wright and his brother Orville couldn't have imagined what a monster of an industry they were creating when they first leaped off the Kitty Hawk sand dunes in their gliders.

But while the glitz of airlines, planes, pilots and cabin crew come instantly to mind whenever aviation is mentioned, there are some crucial, yet largely invisible, roles that underpin the industry - and keep passengers safe. One of those functions is air traffic control and the other is aircraft maintenance.

Both are safety-critical roles and need ultra-reliable real-time communications for their employees for safety to be guaranteed. So, when two companies operating in those arenas choose Truphone's global cell phone service – offering local-call quality on a single SIM – it's worth finding out why.

'Ultra-reliable real-time comms'

Airinmar, a UK-based aircraft maintenance and repair firm, works worldwide across all time zones and its staff needs smartphone and tablet access to data on which aircraft spares are needed where - and when. The company says Truphone's ability to offer up to eight numbers per phone makes a big difference inits ability to have a "local presence on an international scale".

Using Truphone also means employees do not have to carry multiple devices for each country, nor do they need hard copies of engineering data in case they cannot log on to their network – because Truphone's service quality management guarantees high quality data downloads.

"With Truphone, our overall communications costs are probably 50 percent of what they were and the convenience of not having to have backup plans, multiple devices and hard copies has been very advantageous," says Airinmar president Tom Wilson.

Cutting costs, not corners

In the four dimensional world of air traffic control, National Air Traffic Services, also in the UK, is cutting costs with Truphone. Chris Leeds, NATS Information Solutions Manager, says the firm has saved 70 percent on its previous roaming costs as it endeavors to take its expertise abroad to emerging aviation markets. Again, the multiple international numbers that each phone user can have has helped, bigtime: its use of local US phone numbers proved instrumental in the firm gaining a foothold in one particular market.

What has proven crucial to both Airinmar and NATS is the network reliability lent by Truphone's six global data centers – which constantly monitor and optimize call quality - and its 24/7 customer support network.

For the flying public, that's just as well. As the veteran Princeton University techno-philosopher Freeman Dyson once put it, "Aviation is the branch of engineering that is least forgiving of mistakes."

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