On-site solution
Record, encrypt and manage all global voice and SMS traffic using your existing compliance infrastructure (integrate with Actiance, NICE, VERBA or Verint).
The most trusted
Nine global investment banks and over 100 financial institutions use us.
Why Truphone Mobile Recording?
The most innovative
Patented Call Forking technology means perfect call quality worldwide.
How does our technology work?
The most global
We provide in-network recording for compliance in the most countries.
What are MiFID II requirements?The best global in-network mobile recording
Truphone is not unique in providing an in-network recording solution, but the way we do it is. Global by design, we deliver a single in-network mobile recording solution that works across all the world’s major business hubs. Using patented Call Forking technology, our global voice and SMS recording solution helps your organisation comply with regulations while continuing business as usual.
Find out more about Call Forking
No change to the user experience
We deliver an unchanged global user experience and assure evidential weight requirements are met: no other mobile recording solution can do this. Our mobile recording is seamless worldwide – with no delay or degradation of calls – and employees can continue to use features like call waiting, conference calling and voicemail.
Discover how our technology works
Choose a secure cloud or on-site solution.
Cloud solution
Record, encrypt and manage all global voice and SMS traffic via our secure, resilient, hosted infrastructure. No need for integration.
Moving from Blackberry? How will you record SMS?
Our global SMS recording solution works on Apple and Android devices.
See more about SMS recordingTrusted by 9 of the world’s top 12 banks
Buyers’ guide
This guide to deciding the best mobile recording option gives:
- An overview of FCA regulation
- The 13 factors you must consider
- Pros and cons of different storage
Case study
One of the world’s largest Tier 1 banks chose our solution, gaining:
- Seamless in-network recording
- Storage of all voice and SMS
- Cost savings of over 50% on international mobility
Truphone Mobile Recording FAQ
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What is Truphone Mobile Recording?
Truphone Mobile Recording is a way for customers to record all inbound and outbound voice and SMS communications from a mobile handset for financial regulatory compliance purposes.
We think our pioneering solution is the best way to meet regulatory obligations, including MiFID II, which states financial organisations must record mobile communications.
Our solution works seamlessly, so all the recording information is stored and managed in the network. This means there is no impact on your users’ experience, ensuring productivity and business as usual.
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Why choose Truphone’s in-network mobile recording solution?
Our in-network solution is fast to deploy, adaptable to your business needs and designed to help facilitate compliance with new regulations, including MiFID II. Because we capture calls and SMS within the network, there’s no change to your users’ experience and you don’t need to train them in new technology.
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Where does Truphone offer mobile recording?
We record voice and SMS mobile recording in up to 220 countries and territories*.
We also have the world’s biggest in-network service:
- Australia
- Germany
- Hong Kong
- Poland
- Spain
- The Netherlands
- The United States
- United Kingdom
Please note: to buy our mobile recording service, your organisation must be located in one of these eight countries.
*Our solution works everywhere there is a GSM/3G network that is CAMEL compliant. (CAMEL is a set of standards that most operators use to enable international roaming; this includes operators in all the major financial and commercial centres). You can make all calls when using a non-CAMEL network, but only inbound calls will be recorded.
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What’s the duration of a contract?
The standard duration is 24 months. If you require a different duration you will need to contact our sales team.
