Global mobile recording for compliance

Truphone Mobile Recording FAQ

• What is Truphone Mobile Recording?

  Truphone Mobile Recording is a way for customers to record all inbound and outbound voice and SMS communications from a mobile handset for financial regulatory compliance purposes.

  We think our pioneering solution is the best way to meet regulatory obligations, including MiFID II, which states financial organisations must record mobile communications.

  Our solution works seamlessly, so all the recording information is stored and managed in the network. This means there is no impact on your users' experience, ensuring productivity and business as usual.

• Why choose Truphone’s in-network mobile recording solution?

  Our in-network solution is fast to deploy, adaptable to your business needs and designed to help facilitate compliance with new regulations, including MiFID II. Because we capture calls and SMS within the network, there's no change to your users' experience and you don't need to train them in new technology.

• Where does Truphone offer mobile recording?

  We record voice and SMS mobile recording in up to 220 countries and territories*.

  We also have the world's biggest in-network service:

  • Australia
  • Germany
  • Hong Kong
  • Poland
  • Spain
  • The Netherlands
  • The United States
  • United Kingdom

  Please note: to buy our mobile recording service, your organisation must be located in one of these eight countries.

  *Our solution works everywhere there is a GSM/3G network that is CAMEL compliant. (CAMEL is a set of standards that most operators use to enable international roaming; this includes operators in all the major financial and commercial centres). You can make all calls when using a non-CAMEL network, but only inbound calls will be recorded.

• What's the duration of a contract?

  The standard duration is 24 months. If you require a different duration you will need to contact our sales team.