Apple SIM, What Is It?
There are two types of Apple SIM:
Apple SIM Card
The Apple SIM comes pre-installed with selected iPad Wi-Fi and Cellular models. The Apple SIM allows you to make use of cellular (mobile) data on you iPad. When you buy one of our plans you will download a Truphone SIM onto your Apple SIM allowing you to make use of our network.
Embedded Apple SIM
An embedded Apple SIM behaves just like the Apple SIM card, it allows you to connect to a mobile network. However instead of have a physical SIM card, the SIM is built into the device. When you connect to the Truphone network you will download a Truphone profile to your embedded SIM allowing you to make use of our mobile network.
Truphone Data Plan for iPad SIM
The Truphone Data Plan for iPad SIM service works with the Apple SIM to provide the Truphone Network to iPad customers.
When you buy a Truphone plan on your iPad, you also download a Truphone SIM onto your Apple SIM. This allows you to connect to the Truphone network and make use of your data allowance in 40 supported countries.
Once you have the Truphone SIM on your Apple SIM, you will then be able to buy more data in the 40 supported countries.
What Devices does the Truphone Data Plan for iPad Service Work with?
Truphone is compatible with the following devices:
|Apple SIM Card Pre-installed||Apple SIM Embedded|
|11-inch iPad Pro|
|12.9-inch iPad Pro (3rd gen.)|
|12.9-inch iPad Pro (2nd gen.)||✓|
|12.9-inch iPad Pro (1st gen.)||✓|
|10.5-inch iPad Pro||✓|
|9.7-inch iPad Pro||✓|
|iPad Air (3rd gen.)|
|iPad Air 2||✓|
|iPad (6th gen.)||✓|
|iPad (5th gen.)||✓|
|iPad mini (5th gen.)|
|iPad mini 4||✓|
|iPad mini 3||✓|
Your device must be running on iOS 11.0. For first time buyers in the UK, Poland, Hong Kong and Spain, the minimum iOS requirement is 10.3 to to be able to download the eSIM, topup, and use the service in all 40 countries.
If you have purchased your device from another network they may have disabled the embedded Apple SIM in your device. Please check with your original carrier for more details. If you have purchased from one of these carriers you will need to purchase an Apple SIM from your local Apple Store to use the Truphone Service.