On-site solution
Record, encrypt and manage all global voice and SMS traffic using your existing compliance infrastructure (integrate with Actiance, NICE, VERBA or Verint).
The market-leading Truphone Mobile Recording solution aids FCA and MiFID II regulation and is trusted by 10 of the world's 12 largest banks.
Nominated by a panel of compliance experts, Truphone's recording solution takes the RegTech Insight 2020 prize.
We provide in-network call recording for compliance in the most countries.
Truphone is not unique in providing an in-network call recording solution, but the way we do it is. Global by design, we deliver a single in-network cell phone call recording solution that works across all the world's major business hubs. Using patented Call Forking technology, our global voice and SMS recording solution helps your organisation comply with regulations while continuing business as usual.
We deliver an unchanged global user experience and assure evidential weight requirements are met: no other cell phone recording solution can do this. Our cell phone recording is seamless worldwide – with no delay or degradation of calls – and employees can continue to use features like call waiting, conference calling and voicemail.
Record, encrypt and manage all global voice and SMS traffic using your existing compliance infrastructure (integrate with Actiance, NICE, VERBA or Verint).
Record, encrypt and manage all global voice and SMS traffic via our secure, resilient, hosted infrastructure. No need for integration.
Our global SMS recording solution works on Apple and Android devices.
See more about SMS recordingThis guide to deciding the best mobile recording option gives:
Download our latest Whitepapers discussing several key areas:
Discover why 10 of the 12 biggest investment banks (plus over 100 financial institutions) trust us to keep their teams compliant worldwide.
Truphone Mobile Recording is a way for customers to record all inbound and outbound voice and SMS communications from a mobile handset for financial regulatory compliance purposes.
We think our pioneering solution is the best way to meet regulatory obligations, including MiFID II, which states financial organisations must record mobile communications.
Our solution works seamlessly, so all the recording information is stored and managed in the network. This means there is no impact on your users' experience, ensuring productivity and business as usual.
Our in-network solution is fast to deploy, adaptable to your business needs and designed to help facilitate compliance with new regulations, including MiFID II. Because we capture calls and SMS within the network, there's no change to your users' experience and you don't need to train them in new technology.
We record voice and SMS mobile recording in up to 220 countries and territories*.
We also have the world's biggest in-network service:
Please note: to buy our mobile recording service, your organisation must be located in one of these eight countries.
*Our solution works everywhere there is a GSM/3G network that is CAMEL compliant. (CAMEL is a set of standards that most operators use to enable international roaming; this includes operators in all the major financial and commercial centres). You can make all calls when using a non-CAMEL network, but only inbound calls will be recorded.
The standard duration is 24 months. If you require a different duration you will need to contact our sales team.
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