Comply with regulations

Comply with regulations

Ensure evidential weight for regulations like MiFID II, FCA, COBS, FINRA and CFTC.

Unchanged user experience

Unchanged user experience

Keep existing devices plus features like call waiting, GSM conferencing and voicemail.

Global by design

Global by design

Record your users worldwide using our unique network and our patented Call Forking.

Why Truphone offers the best mobile recording solution

How our in-network solution works

How our in-network solution works

Most mobile voice recording services use apps to record calls, which can cause connection delays, in call-latency and reduced phone functionality. As a result, some staff may not use the technology, breaching regulations.

Instead of capturing traffic on the device, or uploading it to a remote server, Truphone Mobile Recording routes all calls and SMS via our unique patented Call Forking technology. So there is no degradation and no risk to compliance.

Talk to us about our in-network recording
How our in-network solution works

Call Forking technology boosts quality

Call Forking technology boosts quality

When traditional mobile operators record global calls they’re expensive as they’re treated as two international calls: one to the recording suite; one back home. The call quality suffers as data travels further and latency may mean some calls aren’t compliant.

By contrast, our patented Call Forking technology handles calls at a nearby point of presence (POP) with only the recorded stream routed back home. As the call itself isn’t diverted, both users can enjoy a high quality call with no delays, or roaming costs.

Call Forking technology boosts quality

A seamless global recording solution

A seamless global recording solution

Most mobile operators only offer mobile voice recording in the country they’re based in – usually just the UK, or US. Truphone Mobile Recording is powered by our unique, unified global infrastructure. We’re the only provider to offer a single global recording architecture that seamlessly and securely captures and stores calls and SMS across 196 countries and territories.

Talk to us about our recording solution
A seamless global recording solution

Trusted by 9 of the world’s top 12 banks

Credit Suisse UBS CitiBank

Choose the best compliance for your business.

Cloud or on-site deployment options

You can securely record, encrypt, store and manage your information in our secure hosted cloud environment. Or you can choose to integrate with your enterprise recording infrastructure (NICE, Verint, VERBA or Actiance).

Why cloud mobile recording?
Why on-site mobile recording?

Tried and tested by nine world-leading banks

Truphone Mobile Recording is used by nine of the 12 world’s largest investment banks, plus over a 100 financial institutions. As well as complying with regulations like MiFID II, they enjoy better call quality and faster download speeds for lower rates thanks to Truphone’s unique mobile network.

What are MiFID II requirements?

Buyers’ guide

This guide to deciding the best mobile recording option gives:

  • An overview of FCA regulation
  • The 13 factors you must consider
  • Pros and cons of different storage
Read our buyers’ guide

Case study

One of the world’s largest Tier 1 banks chose our solution, gaining:

  • Seamless in-network recording
  • Storage of all voice and SMS
  • Cost savings of over 50% on international mobility
Read our case study

Truphone Mobile Recording FAQ

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