Acceptable Use Policy for Personal Customers

These Acceptable Use Policy terms and conditions must be made available to each End User.

 

1. You, the End User, must:

(a) Only use the Service for the purposes and in the manner expressly permitted by this Agreement;

(b) Only use the Service in accordance with all applicable laws and regulations of your home nation, the country in which you reside, or the country in which you are present whilst using the Service;

(c) Not use the Service for any improper, immoral, fraudulent or unlawful purposes nor use the Service to send any communication which is of an abusive, offensive, obscene, harassing, indecent, nuisance, inconvenience, annoyance, defamatory or of a menacing nature;

(d) Not use the Service to commit or facilitate the commission of a crime, or other, unlawful or illegal act;

(e) Not act in any way, which may affect or impair the operation of any network used or operated by us;

(f) Not send or upload anything that infringes third party intellectual property rights (unless you have permission);

(g) Only use the Service for your own personal use or legitimate day-to-day business use and must not sell, resell, lease or sub-lease the Service;

(h) Keep secure and confidential your PIN and PUK codes, account password or any identification we provide to you which allows access to the Service;

(i) Provide us with whatever proof of identity we may reasonably request;

(j) Not access any age restricted services if you are under age, nor will you allow any other person to do so.

 

SIM card

2. You should inform us as soon as possible if your SIM card is lost or stolen since you will remain liable for all call costs and charges incurred until you inform us of the lost or stolen SIM card.

You may call our Customer Services on HK +852 5149 1707 or UK +44 20 3318 0733 or USA +1-646-358-3496 or AUS +61 139 878 or e-mail us at consumer.hk@truphone.com. We will take all reasonable action to cancel any stolen or lost SIM cards within 72 hours of notification and subject to verification of your account with us. We are not responsible for any service fees, call costs or other charges incurred due to a lost or stolen SIM card.

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