Apple SIM FAQs

• What is Apple SIM?

  Forget the hassle of having to swap SIM cards.

  With Apple SIM in selected iPad models, you choose who you want to supply your data, straight from your iPad.

  If you have a 9.7-inch iPad Pro, 10.5-inch iPad Pro or the 12.9-inch iPad Pro (2nd generation), Apple SIM is already embedded in your iPad, so you're good to go. Just choose Truphone’s data plan from your iPad and you can instantly download the data you need, so you can download films, stream video and browse the web at amazing 4G speeds.

  Got any other models? You might need to buy an Apple SIM in an Apple store first:

  • 12.9-inch iPad Pro (1st generation)
  • iPad Air 2
  • iPad mini 4
  • iPad mini 3
  • iPad

  Find your nearest Apple store.

• Can I get mobile data on my iPad?

  Truphone Data Plans for Apple SIM are available to purchase direct on your iPad in these countries.

  To buy an Apple SIM data plan from us you need to have one of these cellular / mobile iPad models:

  • 9.7-inch iPad Pro
  • 10.5-inch iPad Pro
  • 12.9-inch iPad Pro (2nd generation)
  • 12.9-inch iPad Pro (1st generation)
  • iPad Air 2
  • iPad mini 4
  • iPad mini 3
  • iPad

  (Please check the Apple website for the most up-to-date list.)

  Your iPad must be running iOS 11 or later. If you want the best global coverage, we recommend you update to the latest version of iOS.

  You must also have an Apple iPad SIM card. If you've got 9.7-inch iPad Pro, 10.5-inch iPad Pro or the 12.9-inch iPad Pro (2nd generation), Apple SIM is already embedded in your iPad, so you're good to go.

  Got a different model? If you don't already have an Apple SIM for your iPad, you'll need to buy one from an Apple store before you can benefit from our high-speed, great value data plan.

• Why should I choose Truphone for my mobile data on my iPad?

  Because we're confident we offer the best mobile data and internet deals for your iPad. No strings. No contract. Just great value, on-demand data plans that you'll love.

  That's 60 destinations – all on one plan.

• What do you mean by one mobile data plan for 60 destinations?

  Truphone is unique because our global network means you can use the same data plan in 60 destinations across Europe, USA, Australia and Hong Kong. You also don't have the hassle of changing plans when travelling.

  Simply turn Data Roaming on in your Mobile Data Settings and connect to your network. You can also enjoy 4G data speeds in selected countries, just make sure you enable the 4G setting from your Mobile Data Settings.

  The 60 destinations you can use the same data in are:

  Australia, Austria, Belgium, Brazil, Bulgaria, Cambodia, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Fiji, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hong Kong, Hungary, Iceland, India, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Puerto Rico, Réunion, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States and Vatican City.

• How do I buy a Truphone data plan on my iPad?

  You'll need one of these iPad models.

  If you've got a 9.7-inch iPad Pro, 10.5-inch iPad Pro or the 12.9-inch iPad Pro (2nd generation), Apple SIM is embedded in your iPad, so you're good to go. With other iPads, you might first need to buy an Apple SIM from the iPhone store.

  You can buy or top up your data plan on your iPad anytime anywhere with a valid Visa or MasterCard. Each data plan lasts 30 days or until you've used all your data and you can add or auto renew your plans at any time.

  It's easy to buy mobile data 24/7 direct from your iPad:

  1. Go to your Settings > Cellular/Mobile Data > Set Up Cellular/Mobile Data and select Truphone from the list of Available Carriers. Pick Truphone from the list and follow the instructions. 

  
  2. Choose how much data you want and how long you want it for.

  
  3. Press the Place Order button – and you'll be instantly online (you'll see a notification on your iPad in the top-left of your screen that shows your data is now active).

  Once purchased, you can use your data plan at home or abroad in 60 destinations worldwide.