Securing BYOD
Why MultiLine?
Truphone MultiLine has been developed in partnership with some of the world’s largest banks for financial institutions and enterprises to address the growing demand for secure BYOD policies.
The solution itself is underpinned by the class-leading MultiLine application from Movius and has been fully integrated with Truphone’s global infrastructure and telecommunications network.
This means users will benefit from the unique global network and services offered by Truphone without having to switch SIM cards or carry two devices or change their personal number.
Multiple identities. One device.
How it works
Personal calls, SMS and data flows through the native operating system on the device with no change to the personal number or device functionality and performance.
Business calls will be made and received through the Truphone MultiLine application which has been assigned a dedicated business number. Similarly, SMS, WhatsApp and WeChat messaging from this number are also supported within the Truphone MultiLine environment.
Why Truphone Multiline?
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Business number delivery
Smart BYOD
At its core, the service enables the compliant delivery of a corporate owned and managed number to a personal smartphone.
- No corporate device neccessary.
- All communications to and from the business-owned number are routed through the application.
- Managed in accordance with corporate policy.
- Smartphone’s native operating system continues to handle all data, voice and SMS for the user’s personal number.
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Smartphone Agnostic
Device support
Truphone MultiLine offers the flexibility to offer compliant contact delivery and capture on personal devices supporting BYOD strategies.
- The application works with any modern Android or iOS device.
- Features built-in productivity and compliance features for improved efficiency and control.
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Global service
Excellent reach
Truphone MultiLine provides an unparalleled capability to deliver secure, compliant corporate communication services globally.
- Fully integrated number ranges are available in 23 countries.
- Full porting in nine of the world’s largest financial hubs.
- Centrally controlled and globally distributed residing on a ubiquitous global core.
- Unified tariff, billing, security, compliance and policy systems globally.
- End-user support in five languages.
Trusted by 10 of the world's top 12 banks
Discover powerful features
Extended Coverage
GSM voice and data calling
Truphone MultiLine enables calling over GSM Voice & Data and WiFi. The extended range of connectivity options means users can always be connected by the method that best suits them at that time.
Total control
Corporate policy implementation
A dedicated or shared contact list can be easily synchronised with an enterprise directory and rules can be set to block, redact or otherwise re-direct calls based on business policy. Messaging and SMS are supported as standard, with opt-in and redaction controls set by the employer. WhatsApp and WeChat are also available.
MDM integration
Enterprise control
The Truphone MultiLine application can be enabled to ensure company policy is observed when using the business profile. These include various bespoke policy engines and automation workflows which provide a greater level of corporate oversight to employers. Effective provisioning through corporate application stores such and Blackberry and InTune further improve efficient control.
Compliance tools
Regulated user support
Truphone MultiLine also supports regulatory compliance obligations. Where required, all business calls and SMS to the corporate number can be captured using Truphone’s award-winning mobile recording technology delivered directly, in real-time to an organisations existing compliance recording architecture or stored in Truphone secure private cloud. WhatsApp and WeChat platforms are developed specifically to accommodate compliant message capture via the providers’ business APIs.
FREQUENTLY ASKED QUESTIONS
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How do I set up my business as a Truphone MultiLine customer?
Once you have ordered the Truphone MultiLine service from Truphone, a member of the Truphone provisioning team will be in touch to get you set up. We will need to understand which countries for which you would like to provide local numbers and who will be the administrator for your Truphone MultiLine service in each of those countries. The Truphone provisioning team will engage with each of your local administrators to manage the service onboarding process. Truphone will administer the core system for you. You will also have access to a Truphone MultiLine portal to administer some features of the system where you will require at least one administrator on the system.
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How do I get started with Truphone MultiLine?
Users will receive an invitation email. Follow the steps to install and configure Truphone MultiLine, add your contacts, choose your call settings, and finally start making calls and sending messages.
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How do I organise numbers for each of my users?
The Truphone provisioning team will discuss your number requirements. Depending upon your requirements and the country numbers you plan to use, this will either be a mobile number or a land-line number. In many cases we can port in an existing mobile number. The detail of this will be discussed with the provisioning team. Truphone will then arrange the provisioning of your chosen numbers into the correct Truphone MultiLine systems.
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Can I use my current phone number?
This will depend upon who provided your current number. Number porting is the process whereby your existing number can be moved between providers. In many cases we can port a number into the Truphone MultiLine service. Please speak to your account manager to identify if your existing number supports porting.
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Does my phone have to be unlocked from any carrier restrictions?
No. So far as your phone is concerned it is still using the SIM card to make and receive calls and SMS messages. The Truphone MultiLine application sits over the top of your airtime service using standard voice, SMS and data services in the same way as any other application on your phone.
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What about countries where Truphone cannot provide me with a mobile number?
In many countries where Truphone are unable to provide a mobile number today we can provide an in-country land-line number which we can then use to deliver calls to your mobile phone. In this instance we are unable to offer SMS services, however all the other features of the Truphone MultiLine service will work in the same way as for mobile numbers. Speak to your Truphone account manager to discuss services offered outside of the core Truphone Zone countries.
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What happens if my users change their phone or private phone number?
This is expected behaviour and is managed through the portal. If the device is lost, the number can be suspended. If the device or phone number changes then an invitation can be resent to the user for them to authenticate and configure the replacement device.
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How do I add my contacts?
You can choose from three sources to add contacts. You are also able to choose how to sort and display your contacts. Native contacts is the most popular option whereby your device retrieves the contact list from your native device to use in MultiLine, ensuring a single contact list is maintained for simplicity. Here, any edits to the native contacts lists will be reflected in both the MultiLine app and your native device.
Local contacts is the default option whereby contacts are stored within the MultiLine app, holding the personal and business contacts separately.
The third option, exchange contacts is contacts from the corporate exchange database will be used transferred for use in MultiLine.