GERMANY’S UNIQUE SURVEILLANCE CONUNDRUM

With strict financial regulations clashing with Germany’s privacy laws, navigating the German mobile communications surveillance landscape comes with its fair share of challenges.

Building a solution that reconciles employees, work councils, the German Telecommunications Act and regulator requirements is a primary concern. Coupled with the spike in use of corporate devices used for both personal and business use (increasing the risk of GDPR breaches from personal calls) and things become increasingly complex. So, what is the solution?

There is a growing need for financial institutions in Germany to adopt MiFID II-compliant surveillance solutions in a post-COVID-19 world. With the growing popularity of remote working and hybrid working models looking to be a mainstay for years to come, a ‘manage by policy’ approach poses an increased risk to employers and employees alike. Together, Truphone and 1LoD have captured the thoughts and experiences of five senior banking risk and compliance professionals who have found such a solution.

IN THIS JOINT REPORT, WE EXPLORE:

• The challenges and solutions used by five top risk and compliance professionals
• Ways to solve the German conundrum through the eyes of successful financial organisations
• How banks can scale the use of mobile communications surveillance across multiple app-based communications (such as WhatsApp & WeChat)
• Ensuring a future-proofed mobile surveillance approach that protects both employee and employer within hybrid working models