Prepaid Top Up Decommissioning

General information about the Truphone's prepay service .top up decommissioning.

Calling & Voicemail

What Is Smart Dialing?

Description of the Smart Dialing feature and how it can be activated or deactivated.

What Is Smart CLI?

Smart CLI definition & how to switch ON or OFF.

Truphone Voice Services

Index of Truphone's voice service features & their links.

How To Top Up

Ways in topping up or adding credit to your Truphone consumer SIM.

Premium Rate Numbers

FAQs about Premium Rate Numbers.

How To Use The Callback Method?

Definition of the Callback Method and its different dialling patterns.

How To Activate Call Waiting?

Steps to enable, disable, and check the status of the Call Waiting service feature.

How Do I Use Voicemail?

General Information about the Truphone Voicemail service.

How Do I Set Up Voicemail?

Steps to set up your Truphone Voicemail and its features.

How Do I Set Up Call Forwarding?

Definition and steps on how to switch on/off Call Forwarding.

How Do I Set Up Apple Visual Voicemail?

Frequently Asked Questions on Apple Visual Voicemail and its compatibility with Truphone.

Calling Abroad, Country Codes and International Dialling

Guide on how to make a successful call to an International number.

Blocked Numbers

Details about blocked numbers & your Truphone SIM.

Internet & Data

What Is Data Roaming?

Steps on how to activate Data Roaming & its importance when traveling with your Truphone SIM.

What is 4G?

Definition of 4G data speed.

Truphone VOIP App Closure FAQ

App closure FAQ.

Tethering & Mobile Hotspots

Definition, setting up and troubleshooting for Tethering & Mobile Hotspots.

I Have No Data Or Internet Connection

Troubleshooting steps for Data Connection issues.

I Have No 4G Data

Troubleshooting guide for when you cannot get a 4G/LTE speed on your handset.

I Have No 3G Data

Troubleshooting guide for issues connecting to 3G.

How To Configure Your APN Settings (Apple iOS)

This article covers the steps in updating your iOS device's Truphone APN settings.

How To Configure Your APN Settings (Android)

Steps on how to configure the APN setting on Android handsets.

How Fast Is My Internet Connection?

Reference to identify the data speed per byte.

How Do I Estimate My Data Usage?

Estimates of possible data usage per internet activity.

Data Explained

Everything you need to know about data with your Truphone SIM.

Text SMS

Why Can't I Send Texts to Short Codes?

Details on why text messages on Short Codes are failing using a Truphone SIM.

Why Can't I Send Or Receive Text SMS Messages?

Troubleshooting steps to fix SMS issues.

Why Am I Not Receiving Texts From Some Service Providers?

Definition regarding Machine Generated SMS (A2P).

Truphone SMS Service

Description of the Short Messaging Service (SMS).

Just Landed SMS

Frequently Asked Questions in regard to the Just Landed SMS feature.

How to Turn iMessage/FaceTime On/Off (Apple iOS)

Steps on how to switch on/off Apple iPhone's features, iMessgae & FaceTime.

Network & Coverage

Why Do I Not Have Coverage On My Handset?

Troubleshooting steps for Network Coverage issues.

Why Do I Have A SIM Card Error?

Different SIM card errors & what to do with it.

Where Is 4G Available?

A list of 4G destinations covered by Truphone.

UK Network Upgrade - All You Need To Know

We are upgrading our service to bring you 4G in the UK.

Truphone Zone

The Truphone Zone countries & its benefits.

The Truphone Network

Where we operate, our coverage and the Truphone world.

Our award-winning support staff are available 24/7/365

© 2023 TP Global Operations Limited (14109189). All rights reserved. Registered in England and Wales. Registered address 25 Cabot Square, Canary Wharf, London E14 4QZ, United Kingdom.