Support Center
Prepaid SIM
Calling and Voicemail
- What is Dial Assist? What is Dial Assist, and how it can be activated or deactivated?
- Voice Services A list of our voice service features, including links
- How to Top Up How to top up your SIM card mobile data
- Premium-rate numbers FAQs about Premium-Rate Numbers
- How to use the callback method The callback method: what it is, when to use it, and different dialing patterns you can use
- How Do I Set Up Voicemail? A quick guide to setting up your Voicemail and using its features.
- How Do I Set Up Apple Visual Voicemail? Frequently Asked Questions about Apple Visual Voicemail
- How Do I Use Voicemail? General Information about our Voicemail service.
- Calling Abroad, Country Codes and International Dialling A quick guide to calling international numbers
- Blocked Numbers A guide to dealing with blocked numbers on your prepaid SIM
Internet and Data
- What is data roaming? A simple guide to data roaming and using it with your SIM card.
- What is 4G and 5G? 3G, 4G, 4G+ and 5G data speeds explained
- Tethering and Mobile Hotspots Tips, guides and troubleshooting for Tethering & Mobile Hotspots.
- I have no data or internet connection Troubleshooting Data Connection issues
- I have no 4G data Troubleshooting guide for issues connecting to 4G data usage.
- I have no 3G data Troubleshooting guide for issues connecting to 3G data usage.
- How To Configure Your APN Settings (Android) A guide to configuring and updating your Android device’s APN settings
- How To Configure Your APN Settings (Apple iOS) A guide to configuring and updating your Apple device’s APN settings
- How fast is my internet connection? A guide to identifying the speed of your internet connection
- How do I estimate my data usage? Estimates your data usage and discover the data usage of different online activities
- Mobile Data Explained Estimates your data usage and discover the data usage of different online activities
Texting and Coverage
- Why can't I send texts to short codes? Why you can’t send messages to short codes with our SIM
- Why can't I send or receive text SMS messages? Why you can’t send messages to short codes with our SIM
- SMS Services A guide to using Short Messaging Services (SMS).
- Why do I not receive text messages from specific service providers? A guide to Machine Generated SMS (A2P).
- How to Turn iMessage/FaceTime On/Off (Apple iOS) How to switch on/off Apple iPhone iMessage & FaceTime features
- Why Do I Not Have Coverage? Troubleshooting steps for Network Coverage issues.
- Why do I have A SIM card error? Different SIM card errors & what to do with when they occur.
