Customer Service Agent - German

Customer Service

Salary: Competitive

Location: Porto Salvo, Portugal

Posted: 03 Dec 2019

Main Purpose of the role 

The Customer Support Agent - German is part of a multilingual team that provide 24/7 telephone and online support to all Truphone customers and will be responsible for managing communication, handling enquiries and answering inbound calls, providing a quality service and ensuring that customers are happy with the service provided.

Key Responsibilities

  • Acting as first line support to our corporate customers - aiming to solve their technical queries by phone and email
  • Tracking, collating and responding to customer issues within agreed timescales.
  • Escalating and liaising with our second line of support for more complicated cases.
  • Working closely with Service Account Managers to help develop, grow and retain customer accounts

Key Experience and Atributes 

  • Must be fluent in German and English.
  • Spanish, Polish, and Dutch is a plus.
  • Experience in Helpdesk, Customer Support or Call Center roles:
  • Good working knowledge of MS Office, ticketing systems and customer service procedures;
  • A professional telephone manner and call management skills;
  • Able to take technical information and translate into easily understandable language for customers;
  • Exceptional customer relationship management skills - including handling complaints effectively;
  • Good teamwork, organizational and time management skills;
  • Excellent analytical and problem-solving skills;
  • Good attention to detail and the ability to understand and follow technical processes accurately;
  • Experience with Mobile Handset support or Telecoms sector: both GSM and VoIP are a PLUS.

Key Attributes

  • Team player, able to work in the multi-cultural environment.
  • Detail conscious, highly organised and methodical with a strong work ethic.
  • Comfortable in a fast-paced, intense and demanding environment.
  • Innovative and inspiring.
  • Awesome to be around with.

 

Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties