Technical Account Engineer

Service & Operations

Salary: Competitive

Location: Porto Salvo, Portugal

Posted: 05 Aug 2019

Main Purpose of the role

The Technical Account Engineer is to be integrated into the Service Quality team, who is responsible for supporting the business needs by managing field testing tools, delivering service assessment reports and addressing findings and recommendations, focusing on quality of service.

Key Accountabilities 

Manage and deliver QoS data across all service domains:

  • Manage and improve reporting portfolio over the main KPIs & KQIs focusing on CX
  • Support customer facing teams with data, enabling service & customer performance insights
  • Liaise with the customer-facing community to address escalations and pre-sales activities
  • Manage and report site coverage surveys and service assessments over problematic locations
  • Support project delivery teams by supporting field testing requests
  • Contribute to improve QoS and QoE visibility by automating service scenarios over testing tools such as Anite Nemo and Sigos Globalroamer
  • Manage service & product benchmark initiatives focusing on QoS and QoE improvements
  • Enterprise technical support for complex customers and solutions, both pre-sales and in-life
  • Testing platforms management (tools, devices and SIMs)
Required Skills
  • Knowledge on mobile networks (E2E) is mandatory
  • GSM/UMTS/LTE networks operation and signalling flows is a must
  • Signalling analyzing skills are mandatory (air interface)
  • Experience with signaling analysis tools and troubleshooting capabilities
  • Field testing tools expertise (Sigos, Nemo, TEMS, SwissQual, others)
  • Advanced Excel skills & VBA (Visual Basic for Applications)
  • Experience in DB environments
  • Experience with Microsoft Power BI or similar Analytics tools is a plus.
Supporting skills

  • Service monitoring and Performance management
  • Logical reasoning and critical thinking
  • Proficient in data analysis and reporting tools
  • Analytics mindset
  • Innovative and inspiring.
  • Awesome to be around with.
Personal qualities
  • Team player, able to work in multi-cultural environment with strong analytical capabilities
  • Detail conscious, highly organised and methodical with a strong work ethic
  • Excellent writing and formal presentation skills. Ability to translate complex technical concepts into clear and concise common language that can be easily understood by non-technical peers
  • High degree of autonomy regarding prioritization and decision-making
Experience / Background

  • 2+ years as an operational engineer in a demanding technology-driven environment.
  • Technical knowledge in radio and core mobile networks, OSS/BSS and IP technologies.
  • Computer Science or Telecommunications engineering degree or relevant experience.
  • Drive test analysis and radio network expertise is a plus.
Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties