Business Support Systems Engineer


Salary: Competitive

Location: Porto Salvo, Portugal

Posted: 28 May 2019

Main Purpose of the Role

The Business Support Systems (BSS) Engineer is to be integrated in the Engineering team group at Truphone, and must deliver the following technical capabilities:

Service and Resource. Long and medium term planning and design, as part of the Infrastructure and Product Lifecycle Management. Resource here must be understood as the complete Operator's IS/IT infrastructure under the team's scope. This Service Function (SF) must ensure the best cost effective design, the adequate network and technology evolution, ensuring the consistency of the service and resources.

Short term planning, service and resource engineering, responsible for the detailed design of new or enhanced services or resources, supporting the deployment of the solution and ensuring that it meets the project requirements.

Post-incident analysis as part of the Problem Management process and for approving any change that affects the network (or service) topology.

Network (and Service) performance management and capacity management, responsible to ensure that the services or resources are performing adequately and that enough capacity is available to meet the business requirements and growth projections. This function will prompt the need for a specific network optimization.

The BSS Engineer can expect to focus on the following areas:

  • Customer touch point management and CRM
  • Digital and Sales Channels
  • Middleware Integration
  • Information Management
  • Billing, rating, mediation, payments and financial Management
  • Enterprise Management systems

The day to day will consist of:

  • Design and engineer new solutions and services which maximise overall business value and minimise time to benefit realisation, without compromising the overall quality
  • Production of technical documentation (HLD's, LLD's, WO's, etc.) for all solutions produced
  • Produce and Maintain an updated documentation catalogue per service/application
  • Ensure that solutions consider longer-term technical debt and impact on pertinent roadmaps
  • Define solutions that facilitate fast realisation of business benefits
  • Guarantee that solutions represent good economic value to Truphone and therefore consider total life costs (build, maintains, retire) and continuously optimize the existing ones.
  • Work with other relevant teams (Architecture, Development, and other Engineering teams, Infrastructure, Operations, OSS and Performance) as part of a project team for the delivery of new solutions.
  • Analyse, specify and validate new solutions, functionalities, technologies, equipment and tools
  • Build and analyse capacity, performance and dimensioning plans for each service/application
  • Maintain relationships with suppliers and vendors of the different products
  • Develop, document and maintain functional test plan and test cases
  • Execute and evaluate manual or automated test cases and report test results.

Skills and Experience

  • Five or more years in systems engineering and/or system administration experience, in the BSS domain.
  • Experience in producing standard Software Development Live Cycle (SDLC) designs including Impact Assessments, logical High Level Designs and physical LLD's
  • Practical knowledge of middleware integration solution (Red Hat JBOSS preferred)
  • Proven experience of integration with Web related technologies (Web Applications, Web Services, Service Oriented Architectures)
  • Expertise in Business Process Integration, Service Orchestration, and Routing
  • Experience with XML, XSLT , XSD, WSDL , WADL, SOAP, Rest
  • Knowledge of UML and other modelling methods
  • Relevant experience of a telecoms service provider frameworks, and particularly with core processes of fulfilment, assurance and billing.
  • Experience in managing and driving suppliers and vendors (internal/external) in projects, including requirements definition up to solution acceptance.
  • An understanding of ITIL and its relationship with other best practices.
  • Familiarity with quality, security, and risk management practices including relevant ISO standards.
  • BSS capacity management - analysis, optimization and solution improvement.

Other Competences:

  • Analytical & task oriented
  • Good communication skills
  • Cost awareness
  • Social skills & awareness
  • Problem Solving & strategic thinking
  • Presentation & communication skills
  • Knowledge sharing & Collaboration skills
  • Planning & Organizing
  • Project Management

Education or Qualification

  • The candidate should have a degree in Telecom Engineering or Computer Science or equivalent experience.
Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties