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On-boarding Agent, French speaking

Service & Operations

Salary: Competitive

Location: Manila, Philippines

Posted: 26 Feb 2019

Main Purpose of the role

To join a team of highly dedicated Onboarding and provisioning Agents providing telephone and online service of outstanding standard, mainly focusing on On-boarding all accounts, all MNP processes and any provisioning queries that come to the CS department from an On-boarding perspective and any Truphone Mobile Recording queries.

Key Responsibilities
  • Requesting port-ins for all Truphone countries
  • Answer all port-out request from all Truphone countries and request the teams for approvals.
  • Checking all ports daily from scheduling until completion
  • Report on port-ins and port-outs with country teams
  • Investigating problems with technical teams
  • Raising and tracking bug reports
  • Tracking, collating and responding to Customer Feedback
  • Provide welcome calls to corporate customers over the phone to create an exceptional On-boarding experience and to understand and resolve their issues
  • Looking after the Truphone Mobile Recording queue in all aspects of Operation queries
  • Provisioning of new sales and incremental sims by customer request and inform customers / Sales or Service Delivery about their sim details.

Skills and Experience required

  • Excellent written and verbal English skills
  • Excellent written and verbal French skills
  • Excellent customer relationship management skills
  • Good teamwork, organisational and time management skills
  • Excellent analytical skills
  • Excellent attention to detail
  • A professional telephone manner and call management skills
  • The ability to understand jargon and translate it into plain English
  • Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
  • Knowledge of supporting GSM
Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties