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Customer Service Agents

Service & Operations

Salary: Competitive

Location: Manila, Philippines

Posted: 18 Dec 2018

Main Purpose of the Role:

Customer Service agents are part of a multilingual team that provide 24/7 telephone and online support to all Truphone customers.

They are responsible for managing communication, handling enquiries and answering inbound calls, providing a quality service and ensuring that customers are happy with the service provided.

Key Responsibilities:

  • Acting as first line support to our corporate customers - aiming to solve their technical queries by phone and email
  • Tracking, collating and responding to customer issues within agreed timescales
  • Escalating and liaising with our Technical Operations Centre (TOC) in Portugal for more complicated cases
  • Working closely with Service Account Managers to help develop, grow and retain customer accounts

 Skills and Experience Required:

  •  Customer Service experience preferably in a contact centre environment
  • Essential - must be fluent in English
  • You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.
  • Good working knowledge of MS Office, ticketing systems and customer service procedures.
  • A professional telephone manner and call management skills
  • Able to take technical information and translate into easily understandable language for customers.
  • Exceptional customer relationship management skills - including handling complaints effectively
  • Good teamwork, organizational and time management skills
  • Excellent analytical and problem-solving skills
  • Good attention to detail and the ability to understand and follow technical processes accurately
  • Knowledge of the following tools/technologies would be an advantage: My SQL Querying, SIP, TCP/IP, LAN, DSL, Wi-Fi.
Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties