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Customer Service Agent - German

Service & Operations

Salary: Competitive

Location: Porto Salvo, Portugal

Posted: 15 Nov 2018

Main Purpose of the role

Customer Service agents are part of a multilingual team that provide telephone and online support to all Truphone customers. They are responsible for managing communication, handling enquiries and answering inbound calls, providing a quality service and ensuring that customers are happy with the service provided.

Key responsibilities

  • Acting as first line support to our corporate customers - aiming to solve their technical queries by phone and email
  • Tracking, collating and responding to customer issues within agreed timescales
  • Escalating and liaising with our Technical Support in Portugal for more complicated cases
  • Working closely with Service Account Managers to help develop, grow and retain customer accounts

Skills and experience required

  • Customer Service experience preferably in a contact centre environment
  • Essential - must be fluent in English plus German.
  • You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.
  • Good working knowledge of MS Office, ticketing systems and customer service procedures.
  • A professional telephone manner and call management skills
  • Able to take technical information and translate into easily understandable language for customers.
  • Exceptional customer relationship management skills - including handling complaints effectively
  • Good teamwork, organizational and time management skills
  • Excellent analytical and problem-solving skills
  • Good attention to detail and the ability to understand and follow technical processes accurately
Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties