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Product Manager

Operations

Salary: Competitive

Location: London, United Kingdom

Posted: 05 Sep 2018

Main Purpose of the role

As the Product Owner of Truphone's Mobile Recording (TMR) product portfolio you will be accountable for the design, delivery and in-life management of products which serve some of Truphone's largest customers. These products provide our customers with business critical mobile connectivity and compliance for their key employees often while they travel around the Globe to conduct their business.

As Product Owner you will be the de-facto internal expert on TMR services and the markets they operate in, supporting Operations and Sales in retaining and winning customers

This includes being accountable for product feature-set, and product business rules prioritisation, design, requirements definition and delivery through the roadmap

 

Key Responsibilities

Product Development

  • Manage product feature-set design, in collaboration with Truphone Engineering teams
  • Create high-level requirements for new products and changes to existing ones.
  • Manage business casing of new products, working with Finance teams.
  • Conduct product user acceptance testing with customers.
  • Work with sales, commercial and technical team to manage the process for non-standard enterprise sales bids that require product changes or enhancements.
  • Work with business development and technical teams to create products for new business partnerships and strategic product lines.
  • Developing, and managing delivery of statement of work via supplier partners.

 

Product Management

  • Work with the sales team to support presales engagements and ensure that the delivery is understood, viable, and can be completed in an agreed timescale.
  • Work with sales to respond to invitations to tender (ITTs), requests for information (RFIs) from prospective business customers.
  • Ensure that we meet our contracted obligations to customers for operational delivery, working in a matrixed manner across the business.
  • Coordinate extensively with the Operations and Technology team to ensure service levels are meet and ensure that faults, and problems are resolved.
  • Managing supplier budgets including licence management, raising POs, and recruiting invoices.

Customer Experience

  • Manage E2E customer experience across the TMR product portfolio.
  • Mange CX improvement plans across the business.
  • Engage regularly with current customers to understand their needs and how we improve our delivery and support processes.

KPIs and performance tracking

  • Manage ad-hoc analysis to understand key trends in customer behaviour & usage of TMR services.

Competitor & Market Analysis

  • Maintain view of competitor Mobile Recording proposition and pricing in Truphone's markets (currently 8 countries)
  • Communicate key market trends for Mobile Recording services to key internal stakeholders including in Sales & Marketing
  • Monitor and plan to exploit market technology and usage trends in devising the roadmap for TMR services                                                                               

Commercial management

  • Understand cost stacks and P&L for individual product lines.
  • Manage supplier contracts to optimise commercial return.

 

Key KPIs & Success Criteria:

You will be targeted on improving the following key measures for TMR:

  • Product profitability, revenue and volumes
  • Product Net Promoter Score.
  • Produce usability and performance
  • On time, to budget and to specification delivery of product change

 

Skills and Experience Required

  • Capable of leading a small cross functional project team.
  • Experienced in commercial management and pricing.  Strong financial and strategic competence.
  • Experience of leading and managing delivery of product change for a technology service
  • Confident in capturing business requirements from customers and convert these into successful delivery plans
  • Experience of managing and developing new products based on mobile technologies
  • Experience of designing and delivering communications services to business customers, ideally covering both SME and Enterprise markets
  • Work with energy and possess a positive attitude; team-oriented, able to collaborate and lead colleagues to deliver goals.
  • Articulate, confident and effective communicator.  Ability to present to and influence individuals and groups at all levels.
  • Highly skilled in MI and business analytics, able to use multiple BI reporting packages to extract data and process to form clear insights
Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties