Desk-Based Account Manager - Dutch & English


Salary: Competitive

Location: Warsaw, Poland

Posted: 29 Jan 2018

Main Purpose of the Role

Truphone, an innovative and truly global mobile telecommunications company with their HQ in the UK is looking for an energetic go-getter to manage their client accounts around the world. From our office based in Warsaw, the team is responsible for managing our existing clients in the UK, Germany, Netherlands, Spain, USA, Australia and Hong Kong.  

Key Responsibilities

  • Contact our global clients via phone & email to renew their contracts
  • Actively gather information relating to their current requirements
  • Prepare renewal & up-sell contracts
  • Liaise with the commercial department regarding pricing as well as new & additional services
  • Prospect our existing clients to up-sell our services & products
  • Understand our clients' business issues with the ability to quickly relate those into sales opportunities
  • Develop the right solution for our clients evolving business requirements
  • Build trust, loyalty and solid long-term relationships with our clients
  • Share your ideas by actively participating in weekly sales meetings and fulfil associated required sales administrative duties (SalesForce) to support your role
  • Represent Truphone with a positive attitude and strong work ethic that will maintain a maximum retention rate and promote growth.


Skills and Experience Required


  • Some experience of dealing with customers - could be from a sales, call centre, customer service environment or similar
  • Advanced level of spoken & written business English - essential
  • Fluent Dutch - essential
  • Computer literacy
  • A resilient and high energy personality with exceptional communication skills; high level of confidence on the phone
  • A sales acumen, willingness to ‘upsell' to existing customers to hit sales targets
  • Prioritises customer satisfaction
  • Self-motivated & results oriented



  • Some experience in sales environment useful
  • Experience using - full training given
  • Telecommunications sales experience would be ideal, not essential


Apply now

No agencies. We do not accept CVs from 3rd parties

Apply now

No agencies. We do not accept CVs from 3rd parties

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