International Mobile Roaming

We want to take the stress out of roaming.

That's why we keep our roaming terms simple, so you spend less time worrying about bills and more time talking to the people you want. It's also why we eliminate roaming in the UK, the US, Hong Kong, the Netherlands, Germany, Spain and Poland – an area we call the Truphone Zone.

Outside the Truphone Zone, roaming can cost more than a local call, but our rates are competitive in more than 200 countries. And if you ever have any questions about what to expect when you're roaming then the Australian Communications and Media Authority has this fact sheet to answer your questions.

In fact, just to make things crystal-clear, here are our roaming rates for our ten most popular destinations.

 

Rates above and advertised in the rate checker are PAYG rates. For Business rates, including out of bundle rates please refer to our Business Price Plans

Calls to premium rate numbers, non-geographic numbers, and all other special numbers (e.g. directory assistance, freephone numbers) are available but may be charged at higher rates.

You can use our online Rate Checker to check our calling rates from anywhere, to anywhere. And no matter where you are, you can always get your balance by calling *124# from your mobile.

If you want to know more about our roaming rates or how you can manage your mobile bill then our Customer Service Team is happy to help.

You can call Customer Service by dialling a short code from your Truphone SIM, or dial the local number in any of our Truphone Countries.

Australia

  • Short Code Customer Service: 707
  • General Enquiries: +61 2 8999 4206

Hong Kong

  • Short Code Customer Service: 707
  • General Enquiries: +852 5149 1707

UK

  • Short Code Customer Service: 707
  • General Enquiries: +44 (0) 203 318 0733

USA

  • Short Code Customer Service: 707
  • General Enquiries: +1 646 358 3496

Netherlands

  • Short Code Customer Service: 1200
  • General Enquiries: +31 629 721 200

Germany

  • Short Code Customer Service: 707
  • General Enquiries: +49 152 900 007 07

Spain

  • Short Code Customer Service: 227 07
  • General Enquiries: +34 668 191 207

Poland

  • Short Code Customer Service: 707
  • General Enquiries: +48 732 400 707