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Truphone wins best business award

Truphone was named winner of the Best Customer Focus category at the 2018 Best Business Awards.

The global mobile network operator was recognised for the technical excellence of their platform and for outstanding service and 24/7 multi-lingual customer support.

The BBAs pride themselves on having a large panel of independent expert judges who follow strict criteria for each category to select their winners.

Commenting on Truphone, the winner in the Best Customer Focus category, the chairman of the judges said: "At Truphone exceptional service is the norm not the exception as proven by the customer feedback it receives and its net promoter scores that monitors client loyalty.

Truphone does not aim for bland, polite, process-based interactions with its customers; its focus is on making an emotional connection and instilling trust, pride and support. Truphone works to a sound set of beliefs that includes providing customers with inspirational experiences and, of course, the strongest possible mobile phone connectivity. Congratulations to Truphone for taking customer focus up to a new level of professionalism."

Pedro Robalo, Head of Customer Service, Product and Operations at Truphone said: "Truphone has always prided itself on being an innovator and a disruptor in a sector dominated by major multi-national mobile operators. We understand that to succeed in this market we need outstanding technology to deliver a brilliant user experience, and also outstanding customer support and care.

The Best Business Awards are one of the UK's highest profile awards and winning this accolade speaks volumes about the quality of our organisation. The Awards attract a wide range of entries from across all sectors from large international PLCs and public sector organisations to dynamic and innovative SMEs. The winners all have one thing in common – they are truly excellent at what they do - and Truphone have proven themselves worthy.

For more information and to find out how to register your business for the next round of the Best Business Awards, visit http://www.bestbusinessawards.co.uk/index.asp

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