Customer stories

Aliv chooses Truphone for its eSIM transformation journey

Aliv chooses Truphone for its eSIM transformation journey

"Truphone’s software suite is comprehensive with an attractive SaaS. Our decision to partner with them for our eSIM journey was not only for the functionality, but also for their enthusiasm, knowledge and drive."

Dwayne Davis, Chief Information Officer, Aliv

Truphone’s remote SIM provisioning platform will allow Aliv’s customers to connect to its network instantly.

Today Aliv and Truphone are proud to announce a partnership that will see full-service eSIM solutions offered to its customers in the Bahamas.

Truphone’s remote SIM provisioning (RSP) was recently heralded as the most complete end-to-end eSIM management platform in the world (see Counterpoint research) and will form the central technology for Aliv’s burgeoning eSIM ecosystem.

Through Truphone’s platform, Aliv will be able to instantly connect its customers to Aliv’s network without reliance on plastic SIM cards—reducing traditional SIM fulfilment costs. For enterprise customers, Aliv will use eSIM to offer multiple numbers on one device, enabling much sought-after BYOD solutions. eSIM also allows Aliv to accelerate growth within IoT connectivity.

As a pioneer in eSIM technology, Truphone enables mobile operators to rapidly roll out support for eSIM-enabled devices by providing a complete "as-a-service" solution—through provisioning, management and evolution of eSIMs in their network.

As part of the project, Truphone has built the Aliv MI Applet, which simultaneously stores multiple IMSIs and necessary authentication details. The Applet allows seamless expanded coverage through roaming agreements, reducing customer churn and improving the overall customer experience.

Truphone’s platform enables partners to offer eSIM onboarding via an app through its software development kit (SDK). Customers can connect to the Aliv network instantly through the MyAliv App for a fully digital experience. No QR Code or Plastic SIM required.

Aliv is also seeking to connect more and more consumer devices. By using Truphone’s Entitlements Server platform, Aliv will soon be able to enable new products such as Apple Watch, the Samsung Galaxy Watch or network features such as VoWiFi, on their subscribers’ devices. Truphone Entitlements is a single platform covering the broadest range of entitlements specifications with the least friction for Aliv.

Dwayne Davis, Chief Information Officer, Aliv said: “Truphone’s software suite is comprehensive with an attractive SaaS. Our decision to partner with them for our eSIM journey was not only for the functionality, but also for their enthusiasm, knowledge and drive. ALIV is a leader in Bahamian telecommunications, and we appreciate the Truphone team’s commitment to pushing the frontier in the most innovative cellular network.

Together, we have created a solution with state-of-the-art technology that our customers will find agile and efficient which will be up and running in a matter of weeks.”

Amber Carey, Senior Director for Commercial & Marketing, Aliv said: “Partnering with Truphone as we enter a new era of eSIM technology in The Bahamas truly excites the ALIV team. This new technology allows us to provide innovative options for our customers, while leading the charge for Bahamian technology and innovation. Over the last 5 years, ALIV has delivered on enabling connected lifestyle products to our customers and we believe introducing eSIM technology provides additional opportunities to offer new and exciting products to the Bahamian market.”

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