The biggest global mobile communication challenges for businesses and how to overcome them
Advancements in connected technologies mean we are able to engineer better connections between things, people and business. But taking a business global can come with its fair share of challenges, particularly when it comes to communication. Today, almost everyone in the developed world owns a smartphone, which affords us the ability to be constantly connected to colleagues and clients alike. That said, without the right plan in place, our devices can actually become the cause of – rather than the solution to – poor global communication. Some of the most common global communication challenges for businesses have the simplest solutions. We’ve unpacked three of the biggest issues relating to mobile, and how you can overcome them.
Part of being a truly global business is having the freedom to travel at a moment’s notice without being tied down by contracts or providers. For international businesses, spontaneous travel can often result in hefty roaming fees or lack of proper service if a particular country is not supported under their current plan. The stress alone is enough to keep some businesses grounded, but there are simple solutions out there to support spontaneous travel plans. If you are having difficulties keeping connected when globe-hopping, consider using a mobile operator that specialises in international mobile plans. Unlike standard consumer operators, these kinds of providers will have tailored solutions to make your travels as easy as possible. These might involve anything from rapid eSIM deployment – meaning team members can launch new SIM profiles over the air in minutes – to being able to host multiple numbers on a single device so that, no matter where in the world you are calling from or who you are trying to reach, it will feel like you are in the same country.
Multiple global locations
The very idea of calling one country from another on a mobile device still screams ‘bad service’ to many of us—but we’ve come a long way since the days of holding our phones above our heads to get signal and, these days, it certainly shouldn’t be something that’s slowing your global business down. If you are experiencing poor service across your global locations, you may want to check which countries are covered by your current mobile provider and adjust accordingly. There are a number of mobile providers out there that cater to a global network. At Truphone, for instance, if a customer comes to us with a specific location that it needs to operate within, we can open up that territory for them and provide seamless connectivity there. Traditional mobile operators often struggle to deliver beyond their own region, but there’s no reason your business should have to do the same. Look for international plans and disruptor mobile companies that can offer more for less.
When it comes to managing a global mobile estate, dealing with multiple suppliers can be a logistical nightmare—especially when you factor in different languages, device models and roaming needs. Often, we find that the poor person left to manage all this is an office manager or PA that has little experience in negotiating mobile business plans. To overcome this, it’s worth finding a mobile provider that offers a single point of contact across your entire global estate. This also puts negotiation and management of your mobile plan into the hands of an expert, letting your office manager or PA get on with their own area of expertise. It’s also important to find a supplier that will provide 24/7 support, considering an international business is never off-duty. Having one point of contact means nothing if it’s not across all territories. Thankfully, there are mobile providers out there built exactly for this—providing end-to-end user support, no matter your language or time zone.