Contacting your network

Contacting your network

Contacting your network

More detail, by network

This page contains all the detail you will need on the unlocking information for each network. If your network is not here, let us know and we will add it to this page.

All unlocking information quoted below is correct as at August 11, 2011. We will do our best to keep this updated, but recommend checking with the network for current costs.

3

Timing:
Not disclosed

Cost:
Not disclosed, but there is a fee that is dependent on whether you are a pre-paid or post-paid customer.

Contact details:
Contact 3 care on 13 33 20.

3 offers very little about unlocking. We recommend contacting 3 care to find out more.

Visit the 3 unlocking page for more information

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Optus

Timing:
Up to 10 working days

Cost:
$80 if you request the unlock within six months of activating or upgrading your Optus account. There is no fee if you have been with Optus more than six months, or have recharged more than $80.

Contact details:
Contact 1300 555 002.

Optus also provides some in-depth unlocking instructions for a variety of handsets that they sell, in the unlocking information section of their website.

Visit the Optus unlocking page for more information

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Telstra

Timing:
Not disclosed

Cost:
Either $50, $100 or $150 depending on your handset.

Contact details:
Contact 1300 720 179 (or +61 439 125 888 from overseas).

Visit the Telstra unlocking page for more information

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Virgin Mobile

Timing:
Not disclosed

Cost:
Not disclosed, but there are mentions of a network unlocking fee

Contact details:
Contact 1300 555 100.

Virgin Mobile don't have an unlock web page, but have downloadable PDFs. The link below is to instructions for unlocking a variety of different handsets. 

Visit the Virgin Mobile unlocking page for more information

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Vodafone

Timing:
Not disclosed, however if you follow the online instructions it seems that there will be no turnaround time as you are given the unlock code straight away.

Cost:
$50 if you unlock via the customer support team, or $25 if you use the unlock code that you can get at vodafone.com.au/unlock.

Contact details:
Call 1555 from a Vodafone phone, or 1300 650 410, selecting the device unlocking option.

Visit the Vodafone unlocking page for more information

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