Truphone Beta

Calling problems

Our brilliant customer service team have helped us put together the following list of problems that can occur when trying to make a call with Truphone, but if you're still having problems then email support@truphone.com detailing your specific problem. They really will be happy to help.

  • I don't know if I'm connected to Truphone
    If you can't see the Internet Telephony symbol then you're not connected to Truphone. To connect, find and click on the Truphone application. It is usually in your phone's Installations>Applications folder and select the Access Point you want to connect to.
  • I can't connect to Truphone
    First of all, check that you can browse a regular web page on your phone. This will confirm that you are able to access the internet. If you can get this far, then please visit our Support section for detailed help.
  • I think I am connected to Truphone, but I can't make a call
    Check that your phone has the functionality necessary to make Truphone calls

    To check, go to Menu>Tools>Settings>Connection and you should see the "Internet Tel. Settings" menu item.

    If you cannot see this menu item, then your handset may have had these settings removed by your operator and you cannot make internet calls.

    If you can see Internet Telephony settings, then please visit here for detailed help.

 
Step 3: Activate your online account
 
 

Still having problems?

If you're having problems making a Truphone call, we're here to help. Our customer reply to each request as soon as they possibly can. We want every single Truphone user to get the most out of our service so don't worry - if you send a request to support@truphone.com - we won't forget you.

 
 

Install Truphone

Enter your mobile number and we'll send you an SMS with a link to download Truphone

Sign up now for free and we'll credit your account with $£2.

Does Truphone work on my phone?

Thanks

Thank you. Now follow the simple instructions on your phone and you'll be making WiFi calls in no time.

When you've completed your installation we'll credit your account with £$2.

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