Truphone

iPod: Service numbers

You can top up your account, as well as check your balance and Security PIN, by calling or texting our dedicated Service numbers. If you're a Nokia user, you can also pick up your voicemail.

Telephone Top Up

• Customers based in the UK:
  Dial 02033558248 from any phone.
• Customers based in the US:
  Dial 13475351535 from any phone.
• Customers based outside the US/UK:
  Dial one of the following numbers from any phone:
  +442033558248 (UK)
  +13475351535 (US)

iPod Support

• Customers based in the UK:
  020 7100 6860
• Customers based in the US:
  1 347 694 5000
• Customers based outside the US/UK:
  +44 20 7100 6860 (UK)
  +1 347 694 5000 (US)

SMS Balance Request

Send an SMS to +447978 881 111 (UK) or +1 202 683 8200 (US) containing the word "BALANCE".

Truphone will send you an SMS containing details of your cash and bundle balances.

SMS PIN Request

Send an SMS to +447978 881 111 (UK) or +1 202 683 8200 (US only) containing the word "PIN".

Truphone will send you an SMS containing your Security PIN number.

(Please note: normal SMS charges from your operator will apply).