iPhone: Service numbers
You can top up your account, as well as check your balance and Security PIN, by calling or texting our dedicated Service numbers. If you're a Nokia user, you can also pick up your voicemail.
Telephone Top Up
- Customers based in the UK:
Dial 02033558248 from any phone. - Customers based in the US:
Dial 13475351535 from any phone. - Customers based outside the US/UK:
Dial one of the following numbers from any phone:
+442033558248 (UK)
+13475351535 (US)
iPhone Support
- Customers based in the UK:
020 7100 6860 - Customers based in the US:
1 347 694 5000 - Customers based outside the US/UK:
+44 20 7100 6860 (UK)
+1 347 694 5000 (US)
SMS Balance Request
Send an SMS to +447978 881 111 (UK) or +1 202 683 8200 (US) containing the word "BALANCE".
Truphone will send you an SMS containing details of your cash and bundle balances.
SMS PIN Request
Send an SMS to +447978 881 111 (UK) or +1 202 683 8200 (US only) containing the word "PIN".
Truphone will send you an SMS containing your Security PIN number.
(Please note: normal SMS charges from your operator will apply).
Voicemail
Simply dial 1571 when connected to Truphone and you can listen to your voicemail straight away.
If you're not connected to Truphone or are using a different phone, just dial +44 7978 800 000 (+1 (202) 683-8200 for North American users). You'll be asked to enter your "Mailbox" which is your number, e.g. 44 7978 8XX XXX, followed by your Security PIN.
