Truphone

iPad: FAQs

• What is Truphone?

  

   
  

  The Truphone iPad application offers great international call rates to mobiles and landlines anywhere in the world. You can also keep in touch with your friends by logging into popular instant messaging services, and even call other Truphone users for FREE.

  The Truphone application harnesses your iPad's Wi-Fi or 3G connection to make voice calls over the Internet.

   

• How does Truphone work?

  

   
  

  The Truphone app for iPad routes your calls over the internet, so that you can save money on international calls from your home country and abroad.

  You just need a Wi-Fi or 3G connection.

   

• How easy is it to install Truphone?

  

   
  

  Very easy!

  In fact you can download Truphone directly on your iPad. Simply open the App Store and search for 'Truphone for iPad'.

   

• How can I connect to Truphone?

  

   
  

  The Truphone application harnesses your iPad's Wi-Fi or 3G connection.

  Simply open the Truphone application; and a connection to Truphone will be established automatically.

  NB: Truphone over 3G is disabled by default. To enable this option
  1. Navigate to the iPad main menu
  2. Select Settings > Truphone
  3. Set 'Enable VoIP over 3G' to 'On'

   

• Who can I call?

  

   
  

  You can call any phone in the world. It's just like any other mobile call - only much cheaper!

  You can also call online TruFriends, Skype and GoogleTalk contacts for FREE.

  You pay for calls to other cell/mobile phones and landlines. But because we use the internet to route your calls our rates are really, really low - especially for calling internationally, or when you're abroad

   

• Who can I call for FREE?

  

   
  

  You can call online TruFriends, Skype and GoogleTalk contacts for FREE!

   

• Who can I send SMS messages too?

  

   
  

  You use Truphone to send SMS messages to/from anywhere in the world!

  SMS messages to your TruFriends are FREE (when they are online - connected to Wi-Fi or 3G).

  You can send SMS messages to anyone else at our low international rates. Exactly the same SMS charges apply from wherever in the world, you connect to, and use Truphone.

  In order to send SMS messages, you will need a GSM mobile number linked to your account. Existing Truphone customers also using an iPhone/Android/Nokia/Blackberry handset have the option to link a number.

   

• Does it really cost the same, wherever I am in the world?

  

   
  

  Yes, our tariffs are designed to be very simple!

  Exactly the same call charges apply from wherever in the world, you call using Truphone! With Truphone it doesn't matter if you're in Madrid, Miami, Melbourne, Malaysia or Madagascar - you will pay the same low rate for your calls.

  No roaming charges, no hidden costs, no worries.

  See our worldwide rates.

   

• Can I receive Truphone calls?

  

   
  

  You can receive calls from other Truphone users for FREE.

  Receiving Truphone calls is always FREE. Simply ensure that you are connected to Truphone (via Wi-Fi or 3G), and that you keep the Truphone application open.

   

• What other IM services can I sign into with Truphone?

  

   
  

  You can also sign into other popular IM services, and chat for FREE!

  Chat to your friends on ...Skype / GoogleTalk / Windows Live Messenger / AOL Instant Messenger / Facebook / Twitter

   

• Can I use Truphone when I'm out and about?

  

   
  

  Yes, you can use Truphone wherever you have access to Wi-Fi or 3G.

   

• Do I need to sign a lengthy contract to use Truphone?

  

   
  

  With Truphone there are no lengthy contracts, no monthly bills and no installation charges.

   

• How do I add credit to my account?

  

   
  

  Truphone credit allows you to make low cost international calls (or SMS) to landlines/mobiles. There are several ways to top-up your Truphone account...

  1. Mobile Web Top-up (from the application)
  Simply select the 'Top up' button from the Keypad tab.
  
  2. Web Top-up
  You can also add credit using your PC/Mac.
  Enter www.truphone.com/topup into your web browser to begin.
  
  3. By Phone
  Simply dial 1500 or 1501 when connected to Truphone.
  

  Topping up can be done by credit/debit card, or by PayPal. If using a debit/credit card, you can also set up an auto top-up so that your balance is topped up automatically when it drops below a preset level!

   

• What is Auto-Top Up and how do I set one up?

  

   
  

  "Auto Top-up" is a feature which provides greater flexibility with managing your Truphone credit!

  As soon as your balance falls below your selected amount (lower balance limit) we will automatically top up your account with a predefined amount of Truphone credit using your selected card.

  Please note that you can cancel your auto top-up at any time via the "Cancel auto top-up" link or via the telephone top-up service.