Truphone

Account setup problems

Our brilliant customer service team have helped us put together the following list of problems that can occur when completing your set up, but if you're still having problems then email support@truphone.com detailing your specific problem. They really will be happy to help.

• I didn't receive (or deleted!) my account details from Truphone
  If you don't have your login SMS please send an email to support@truphone.com including your mobile number.
• I can't login with the details you provided
  Please note that the password is case sensitive. If you still can't login, email support@truphone.com.

Still having problems?

If you're having problems completing your setup, we're here to help. Our customer reply to each request as soon as they possibly can. We want every single Truphone user to get the most out of our service so don't worry - if you send a request to support@truphone.com - we won't forget you.