Truphone

How do I get Truphone on my BlackBerry?

Installation problems?

• I got an "Authorization Failed" or "Access Permissions" error when downloading or installing

  It looks like your BlackBerry may be restricted from installing 3rd party applications. You will need to contact your IT Manager to see if there is a simple resolution. To find out more about Truphone Business Solutions for the BlackBerry, click here.

  If you'd like one of our technical sales representatives to contact you or another person at your company click here to submit a contact request or call the BlackBerry support line and leave your details (see Service Numbers).

• I've installed the application but it will not open when I click it

  It looks like your BlackBerry may be restricted from installing 3rd party applications. Contact our BlackBerry support line to see if there is a simple resolution (see Service Numbers).

  Alternatively, if you have a BlackBerry supplied by your company and you'd like one of our technical sales representatives to contact you, or another person at your company, click here to submit a contact request or call the BlackBerry support line and leave your details.

• I entered my BlackBerry number on the website but didn't get an SMS from Truphone

  During the installation process you should receive two text messages: one at the beginning containing a web link to download Truphone, and another towards the end containing your Truphone number and online account details. If you don't receive either of these SMS messages then call our Support Team.

• I can't download Truphone after clicking the link you sent me in an SMS

  Make sure that you can browse the web (i.e. are connected to a 3G network). If you are online, but still can't download Truphone, please call our Support Team.

Account problems?

• I can't login with the details you provided

  Please note that the password is case sensitive. If you experience any problems, visit the Password Reset page.

• I can't login with my Truphone account details that were sent via email/SMS

  Follow the instructions above.